Welcome to Bishops Waltham Surgery
Friday 23rd Jaunaury 2015
We are still experiencing problems with our telephone system. We are aware of this problem and the issues it is causing patients at Bishops Waltham Surgery (eg long wait times, call abandoning, etc.) We have had an initial meeting regarding the issues and a follow up meeting with an engineer is scheduled for the 23rd January 2015. Where we hope these issues will be addressed.
Please accept our apologies for any inconvenience caused but please be reassured that we are doing our upmost to address this as the telephone system, in its current setup, is unacceptable to the practice.
Online Services - EMIS Patient Access
PLEASE READ ALL OF THIS ARTICLE BEFORE REGISTERING.
As part of the Surgery’s migration to EMIS Web ALL patients will need to register for Bishops Waltham Surgery’s new online services called Patient Access. This service replaces all previous systems including VOS - Vision Online Services and any other e-mail based systems. It will still allow you to book and view selected appointments as well as update your contact details that the surgery holds for you. In addition you can now order and view your repeat medication. In the near future we will be setting up the system to enable you to view certain aspects of your medical record.
To login or register for Patient Access you will need to click on the link below and follow the instructions.
Once you have completed the online registration form you will need to come into the surgery with Photographic ID, such as a Passport or Driving License, so we can approve your application.
You will be able to book one appointment before confirming your ID. Therefore, please bring your ID with you to that appointment or at your earliest convenience.
If you are having problems with the Patient Access system then please visit the FAQ Section before contacting the surgery.
Patient Survey / Friends & Family Test
Would you recomend our GP Surgery?
The 2015 patient survey is now available to fill in HERE.
In addtion, from 1st December 2014, if you visit our GP surgery you will have be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.
Your response is anonymous and you can complete the questionnaire online from the link below.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.
Friends & Family Test
Changing Clinical Systems
Please be advised that on Tuesday 28th October we changed our clinical systems to EMIS Web.
Thank you in advance for your patience during this essential transition period.
This years Flu Season is underway.
Our next flu clinic will be on Saturday 6th December 2014. This clinic is now available to book in person or over the phone.
Dr. Laura McCulloch is the practice’s new GP Registrar who joined the practice on 26th August.
Dr. McCulloch is a qualified doctor who is completing her primary care qualification.
It has come to our attention that certain patients have been informed that we can no longer dispense medication to them. This is out of the surgery’s control. However, you can put an appeal request in writing which we can pass on to NHS England.
If you live more than 1 mile (1.6km) “as the crow flies”, from the nearest Pharmacy, you can register to have your medication dispensed via the surgery.
For more information on this, please speak to the Dispensary department.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access & Parking
The surgery is accessible to wheelchair users and has disabled parking bays close to the building with a ramp to the front door. Patients unable to open the front door should use the bell to request assistance from a member of staff. The patient toilet is fully equiped for the needs of disabled users.
There is a convenient public car park just a short distance from the surgery in Lower Lane. Patients are asked not to park on the surgery forecourt as this may cause an obstruction to vehicles required for a medical emergency.
Smoking & Mobile Phones
Smoking is not permitted anywhere on the surgery site and we kindly request that you refrain from using your mobile phone whilst in the surgery building.
(Site updated 23/01/2015)