The latest version of the surgery newsletter can be found at the link below.
Bishops Waltham Surgery Newsletter (November 2015)
Appointments for this years Flu and Nasal Flu Clinics are now available at Reception or over the phone.
If applicable, you can also have your Pneumococcal and Shingles vaccination at the same time as your Flu vaccination.
For more information and to check if you are eligible for any of these vaccinations please ask at Reception or visit NHS Choices - Flu Vaccination page.
NHS Health Checks Satisfaction Survey
NHS Health Checks have recently published a new patient satisfaction survey for the NHS Health Check programme with directions to the online survey on the back of the results booklet. Here is a link to the survey, for your information www.hants.gov.uk/healthcheck.
Scam Text Messages
A number of NHS Patients have received what appear to be scam text messages with a variation of the following text “you have an appointment with ******* Surgery if you no longer wish to keep this appointment please reply to 9078”.
It is highly likely that any replies sent to 4 digit numbers will incur a charge to the phone owner.
Text messages sent from on behalf of the NHS should be received as NHS NoReply as the sender details.
It is not known at this time whether the numbers obtained have been randomly generated or obtained illegitimately.
If you receive a text message similar to the above please do not respond to these. If you could let the surgery know the content of the message as well as the number it was sent from and the phone number it was sent to.
From April 2015 we are required to provide all our patients with a named GP who will have overall responsibility for your care and support. This does not prevent you from seeing any GP in the practice.
All patients have now been allocated a "Named GP" and you can find out the name of your Named GP by contacting the surgery. Alternatively, if you have repeat medication, your Named GP is shown on your prescription. In addition, your Named GP will be displayed on any letters from the surgery.
Should you have a preference for your Named GP then please contact the surgery and we will make reasonable efforts to accommodate this request.
All new patients will be allocated a Named GP via the following:
|Registered between:||Named GP:|
|January to March||Dr. Nicki Evans|
|April to June||Dr. Susie Wade-West|
|July to September||Dr. Suzanne Hunter|
|October to December||Dr. Karen O'Reilly|
When making an appointment you can choose to see any of the doctors at the surgery, but remember you may have to wait longer to see your doctor of choice.
We have changed the way we recall patients for their annual review.
From now on you will receive an invitation letter around the month of your birthday, informing you that you are due an annual review with a Practice Nurse. The invitation letter will inform you what will be required from you for your annual review.
If you are on one or more chronic disease registers, (for example Asthma, Diabetes, etc.) all of these conditions can be reviewed at the same appointment.
You may receive further letters from us if we have not had a response from you.
Patient Survey Report
The 2015 patient survey report is now available to read HERE.
Friends & Family Test
Would you recommend our GP Surgery?
From 1st December 2014, if you visit our GP surgery you may be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.
Your response is anonymous and you can complete the questionnaire online from the link below.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.
Friends & Family Test
It has come to our attention that certain patients have been informed that we can no longer dispense medication to them. This is out of the surgery’s control. However, you can put an appeal request in writing which we can pass on to NHS England.
If you live more than 1 mile (1.6km) “as the crow flies”, from the nearest Pharmacy, you can register to have your medication dispensed via the surgery.
For more information on this, please speak to the Dispensary department.