Online booking of appointments has been suspended until further notice.
It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please allow 3 full working days for prescriptions to be processed and remember to allow extra time for weekends and bank holidays.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
On average around a hundred appointments are lost each month by patients not turning up for their appointments. If you cannot attend an appointment, for any reason, please inform us as soon as possible to allow us to offer the appointment to someone else.If you are more than 15 minutes late for an appointment you may be asked to re-book.
Routine/Non Urgent Appointments – please avoid telephoning the surgery between 8am and 10am for routine appointments as this is when the telephone lines are generally at their busiest with urgent enquires.
Urgent/Same Day Appointments
Urgent/Same Day Appointments – if you are not able to wait until the next routine appointment, we have procedures to ensure that, where necessary, you will be seen by a healthcare professional on the same day. In some cases, your initial treatment may be given by a member of the nursing team; they may refer you to see a GP after appropriate assessment.
Emergency Appointments – emergencies are seen as soon as possible. Please ring and speak to a receptionist who will ensure that appropriate arrangements are made for you to be seen. In life threatening situations please ring 999. The surgery may not have all the appropriate resources to deal with such situations.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you need help with this please ask a friend or relative to accompany you.
If you require a chaperone to be present during intimate examinations, please ask in advance if you require the practice to provide this, or ask a friend or relative to accompany you. Please bear in mind that personal information will be discussed during your consultation.