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Do It Online

Online Services

What is Patient Access?

Patient Access is having access to GP services at home, work or on the move. It allows you to book routine GP appointments and phlebotomy appointments, request repeat medication, update contact details, message the surgery and view any allergies you may have. You can also request to have enhanced access this allows you to view your coded medical record. 

For further information regarding Patient Access please view the support page https://support.patientaccess.com/ or view our leaflet:

Patient Access & Proxy Access Leaflet

To register for Patient Access you will need to complete the form below and bring this to the surgery with ID:

Online Registration Form

Our leaflet provides information regarding different types of access and what things you may need to consider when registering for Patient Access, so please look at this carefully before you register.

What is Proxy Access?

Proxy Access is access to online services on behalf of the patient. The proxy will be able to access all the information the patient can see when on Patient Access. They can book appointments, request medication and view some medical information. For further information regarding Proxy Access please carefully look at our Patient Access & Proxy Access Leaflet where more information can be seen:

Patient Access & Proxy Access Leaflet

If you would like to request for someone to have Proxy Access, the form below will need to be completed and both party's will need to provide ID for this to be granted:

Proxy Access Registration Form


Frequently Asked Questions

 

How do I register for EMIS Web’s Patient Access?

To Register for Patient Access, you will need to print the online registration form complete it and bring it into the surgery with ID. If requesting enhanced access this can take up to 14 working days to be completed.

How do I register for EMIS Web’s Patient Access if I am Registered Housebound or have received a registration letter?

If you are housebound and cannot visit the surgery then please complete the Online Registration Form and email this to whccg.bwsurgery@nhs.net. We will then process your request and post out the registration letter to you.

Once you have received this letter you will need to go to the patient access website. Click on the register button and when it asks you if you have received a letter from the surgery, select ‘Yes’ and follow the instructions to enter the details from the letter when prompted.

Can the same email address / mobile phone number be used for more than one account?

No. The Patient Access service is designed for individual users. Therefore, the same email address should NOT be used for more than one patient. This is due to notifications being sent to the communication details provided which may not be the intended patient.

There are plenty of free e-mail providers where you can set up an account.

The surgery cannot be held responsible for a notification being sent to the wrong patient.

Can children register for the online service?

The surgery does not offer online services to patients aged between 11-15yrs. NHS England recommend that practices adopt a very cautious approach to allowing parents to access their records. We have decided to adopt the most practical approach and withdraw access, unless there are exceptional circumstances in this case each will be assessed on an individual basis by the GP. Patients aged 0-10yrs standard access will be granted if requested by parents.

Why isn’t all my medication available to order online?

Certain medication will be prescribed to you as an acute medication. There are many reasons why your GP has done this. The ordering system will only allow you to order your repeat medication. Therefore, if you have any acute medication that you would like on repeat please speak to your GP or the Dispensary team.

Will I be able to view my full Medical Record online?

You will be able to view this if you have requested enhanced access , this can be done by completing an Online Registration Form - please note it can take up to 14 working days.

How do I cancel my Patient Access account?

To cancel your Patient Access account, please contact the surgery in writing and we will disable your account for you.

 

 

 


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