eConsult

Fill out a simple online form to get advice and treatment by the end of the next working day.

Welcome to Bishops Waltham Surgery

We provide comprehensive NHS primary care services to help you manage your health and well-being.

Please click the link for the latest information regarding The Surgery and eConsult service:

Access & Parking

The surgery is accessible to wheelchair users and has disabled parking bays close to the building with a ramp to the front door. Patients unable to open the front door should use the bell to request assistance from a member of staff. The patient toilet is fully equipped for the needs of disabled users.

There is a convenient public car park just a short distance from the surgery in Lower Lane. Patients are asked not to park on the surgery forecourt as this may cause an obstruction to vehicles required for a medical emergency.

Practice News & Announcements

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Pharmacist

When you need healthcare advice or help with medicines

Optician

Sudden loss of vision. Blurred vision. Painful or red eyes?

Dentist

When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.

Alert

Surgery Update

Dear All Patients of Bishops Waltham Surgery

 

We are informing you all that as a practice we have made the decision to temporarily suspend eConsults as of Monday 13th December 2021 until Monday 20th December 2021.

We have not made this decision lightly but again due to the immense pressure on our services at this present time we are concerned about ‘Patient Safety’ and we strive to try and provide the best service we can to patients during this pressured time.

By the practice not offering eConsults this will increase the number of calls coming in to an already busy Reception Team so….

How can you help us?

  • If your call is NOT urgent please call later in the day rather than at 8am or the earlier part of the morning.
  • Please consider speaking with a Pharmacist regarding non-urgent problems. The link below will take you to a list of issues a Pharmacist may be able to assist you with. We are aware this may vary from Pharmacy to Pharmacy but we would appreciate your assistance in trying this route if possible:  Pharmacy Ailments
  • Where possible please register for the ‘NHS App’ or ‘Patient Access’ to request your repeat medication. Blood test appointments are also available to book via this route.
  • While eConsult is switched off please request repeat ‘Fit Notes’ via the GP Contact button on our website or via our generic email address whccg.bwsurgery@nhs.net. This may also be used for general administration queries. However, please do not request appointment bookings via this route as you will be asked to call the surgery.
  • If asked by a member of the reception team for a reason for your appointment please provide them with this information. As clinicians we have asked them to do this as knowing what your problem may be helps us to prioritise calls. You may also be offered an appointment with a more appropriate clinician and it ensures the correct length of appointment is booked if your request is for the nursing team.
  • We ask that you are respectful to our Team they are all working very hard to provide the best service they can in such busy times.

What is the Practice doing to help?

  • When our appointments are full for the day we will offer appointments at the Hub in Botley where available to try and avoid long waiting times or you having to call back.
  • We will continue to provide a telephone triage service but would like to assure patients that you will be seen Face to Face if it is felt clinically appropriate.
  • We are currently training two new Reception and Admin team members and we are actively recruiting more staff.
  • We have two new Advanced Nurse Practitioners join the practice team and they have already shown to be a great asset to the team helping to see patients in their own home as well as in the surgery.
  • We have a two new GP Partner joining the practice in the New Year.
  • We have sought assistance from Locum GP’s to help increase the capacity and we as Partners have been undertaking extra sessions as well.

We truly appreciate your patience and assistance at these difficult times.

 

The Partners

Bishops Waltham Surgery