Welcome to Bishops Waltham Surgery

eConsult Update

We are sorry to say that we are switching off eConsults from Tuesday 10^th May 2022 at 10:00am until further notice.

With the increase in demand on our appointments and services we are very concerned for Patient Safety and therefore made the decision to switch off eConsult. While eConsult is switched off please request repeat ‘Fit Notes’ via the GP Contact button on our website or via our generic email address whccg.bwsurgery@nhs.net. This may also be used for general administration queries. However, please DO NOT request appointment bookings via this route as you will be asked to call the surgery.

We will discuss with eConsult and North & Mid Hampshire CCG about how we can move forward using the eConsult system without the fear of missing something important or urgent and compromising patient care and safety.

Please consider speaking with a Pharmacist regarding non-urgent problems. The link below will take you to a list of issues a Pharmacist may be able to assist you with. We are aware this may vary from Pharmacy to Pharmacy but we would appreciate your assistance in trying this route if possible:  Pharmacy Ailments

Please where possible register for the ‘NHS App’ or ‘Patient Access’ to request your repeat medication.

Switching eConsult off will increase demand on our telephone lines, the Reception and Admin team will continue to answer calls as quickly and efficiently as possible, so if your query is not urgent, please try to call later in the day rather than at peak times when telephone lines open.

Thank you for your understanding.

The Partners

Bishops Waltham Surgery

Surgery Car Park – 3rd February 2022

This is a reminder to not park in the surgery car park. The surgery car park is for staff and disabled parking only.

Lunch Time Closure 

As from the 1st April 2022 we will be a changing the day we close for training from a Tuesday lunch time to a Wednesday lunch time between 1pm and 2pm.

Mask Wearing in the practice – 27th January 2022

There has been publicity about mask restrictions ending today (27.1.2022). However, the NHS has requested that staff and patients continue to wear masks at all times when in the surgery.

Throughout the pandemic we have done our best to make the surgery as safe as possible for all our patients and staff and we will continue to do so moving forward.

Therefore we are asking you to wear a face mask when visiting the surgery to help keep you, our other patients and staff safe. Thank you for your cooperation.

eConsult Update – 13th January 2022

Due to the increased work at the practice, eConsult will only be available between 8am & 10am. For all other enquiries outside of this time please call the reception team on 01489 892288. We do apologise for the inconvenience this may cause and thank you for your continued support.

Surgery Update – 15^th December 2021

How can you help us?

• If your call is NOT urgent please try not to call and where you feel it is appropriate leave until the New Year.
• Please consider speaking with a Pharmacist regarding non-urgent problems. The link below will take you to a list of issues a Pharmacist may be able to assist you with. We are aware this may vary from Pharmacy to Pharmacy but we would appreciate your assistance in trying this route if possible:  Pharmacy Ailments
• Please Please where possible register for the ‘NHS App’ or ‘Patient Access’ to request your repeat medication.
• Please do not call the practice regarding a Covid Vaccination we will contact you where possible via text message with a link allowing you to book your appointment.
• While eConsult is switched off please request repeat ‘Fit Notes’ via the GP Contact button on our website or via our generic email address whccg.bwsurgery@nhs.net. This may also be used for general administration queries. However, please DO NOT request appointment bookings via this route as you will be asked to call the surgery.
• If asked by a member of the reception team for a reason for your appointment please provide them with this information. As clinicians we have asked them to do this as knowing what your problem may be helps us to prioritise calls. You may also be offered an appointment with a more appropriate clinician and it ensures the correct length of appointment is booked if your request is for the nursing team.
• Please remember some of our Admin team may need to be deployed to the Covid Vaccination Centre so our telephone lines may become even busier than normal. Therefore we ask that you are respectful to our Team as they are all working very hard to provide the best service they can in such busy times.

What is the Practice doing to help?

• We have stepped up to the request from the Government to try and ensure our population is vaccinated and patients are kept as safe as possible.
• We will continue to limit the numbers of patients allowed in our waiting area. This is to ensure the safety of both staff and patients.
• We will continue to provide a telephone triage service but would like to assure patients that you will be seen Face to Face if it is felt clinically appropriate.
• Unless you hear from us your appointment will continue as planned. We will contact you directly if we need to make any changes to planned appointments.

We truly appreciate your patience and assistance at these very trying times and hope to be offering appointments for ‘non-urgent’ work again by the middle of January 2022.

The Partners

Bishops Waltham Surgery